If you just tried to install ODB (Organizers Database) and you got a message saying some 'database drivers' were missing, then ODB may have brought you to this page! (If you have not yet completed the download of ODB, please see this page instead.)

1. (affects WinXP/Vista/Win2000/NT computers only) Make sure you are logged into your computer as the "Administrator" or as a user that has the power to install software. (If your computer is Windows95 or Windows98 you can ignore this step.)
2. Click here to begin the download.
3. Within 10 seconds, your computer should ask you if you want to "save the file to disk". Say yes. If your computer hangs or shows garbage at this step, then you probably will have to click on the above link using your right mouse button and choose "Save link as..." or "Save target as..." from the menu.
4. At this point, most computers will bring up what is called a "file dialog box" asking you to choose a location to save the downloaded file. If your computer gets to this step, it's a good idea to choose a location you will be able to find later, such as your desktop.
5. After about 8 minutes via modem (or faster via high-speed internet) the download will complete. A file called "odbsupp" should appear in the location you selected in step 3. Open up what you downloaded (double click on it, or choose open if asked) and follow the instructions. Note that in the next to last step, when it asks you to "click on this button" to perform the installation, it is actually referring to the large square graphic to the left of the text.
6. When the installation program has completed, restart the Organizers Database by clicking on the Run ODB icon on your desktop.

Note 1: In very rare cases, on machines that have an unusual or mismatched set of "database support files," ODB will still not work even after you use the database installer. An 'out of memory' error was reported in a couple of instances. In these rare instances we recommend that you call us for help. We usually require that a user be signed up to receive ODB telephone support before working on this kind of problem.

We should also warn you that even if you have a friend or tech expert who thinks they can solve this problem, changes they make to your system could interfere with the proper operation of your computer. So please have your consultant first check the version numbers of the key files that provide database support (listed below). Then email us the results before you or anyone else makes modifications. This will help ensure that nothing will go wrong.

The files in question are located in your Windows System folder, except for the files beginning with DAO, which will be located at: C:\Program Files\Common Files\Microsoft Shared\DAO
Here are the files that the ODB database support installer tries to install:
MSJet35.dll, version 3.51.3328.0, dated 10/29/99
MSJINT35.DLL, version 3.50.3602.5, dated 1/13/97
MSJTER35.DLL, version 3.50.3602.5, dated 12/2/96
MSRD2X35.DLL, version 3.50.3602.5, dated 12/2/96
msrepl35.dll, version 3.51.3225.0, dated 8/25/99
VBAJET32.DLL, version 5.0.0.7122, dated 1/22/97
vbar332.dll, version 3.0.0.6908, dated 1/11/97
DAO2535.TLB, dated 4/8/98
dao350.dll, version 3.51.1608.0, dated 4/8/98

In some situations our support team might recommend that you install a version of Microsoft Data Access Components (MDAC), usually version 2.5. The MDAC downloads are accessible here: http://msdn.microsoft.com/data

Note 2: If you need the installer in Zip format because you have a firewall that prevents the download of ".exe" files, you can get that here. Open the zip file, and then run the .exe file inside it.